The program is designed for IT support professionals, help desk staff, and technical service teams who want to leverage artificial intelligence to improve problem resolution, efficiency, and end-user satisfaction. Participants learn how AI-powered tools can assist with ticket triaging, automated troubleshooting, knowledge management, and predictive support. The program covers AI-driven incident management, chatbots, virtual assistants, and workflow automation, while emphasizing best practices for maintaining a human-centered approach in IT support. Hands-on exercises allow participants to integrate AI solutions into real-world help desk scenarios, improving response times and reducing manual workload. By the end of the program, participants will be equipped to utilize AI tools effectively, streamline IT support operations, and enhance service quality—ensuring faster, smarter, and more reliable help desk solutions.