Earlston Academy
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The Customer Service Representative with AI Skills Program is a dynamic 4-week training designed for individuals seeking to launch or advance their careers in customer service across diverse industries such as tech, retail, travel, finance, and healthcare. This program equips learners with essential communication and conflict resolution skills, hands-on experience with ticketing systems, live chat, and CRM platforms, and practical knowledge of leveraging AI tools to enhance efficiency and service quality. Graduates emerge job-ready for remote, in-office, or hybrid roles, prepared to excel in today’s fast-evolving, technology-driven customer service environments.
The Customer Service Representative with AI Skills Program is a 4-week intensive training designed to prepare learners for modern customer service roles powered by digital tools and AI technologies.Students learn communication, customer handling, ticketing systems, live chat support, CRM usage, conflict resolution, and how to use AI tools to improve speed, accuracy, and quality in customer interactions.Graduates will be job-ready for remote, in-office, and hybrid CSR positions across tech, retail, travel, finance, healthcare, and global service-based businesses.
Potential Career Roles for Graduates:
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Customer Service & Support Program Units:
Virtual Assistant & Executive Assistant Salaries (varies by role, location, and experience):
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